Professional Profile

Key Accomplishments

Payment leader with the unique experience of leading across the full payment ecosystems in both strategic and operational roles. I am passionate about crafting payment strategies, products and services that drive true monetization. My career includes creating new and embedded payment products, driving successful PayFac solutions, integrating over 60 payment providers for ecommerce companies, bringing digital payment innovation and creating ISV partnerships.

  • Led the strategic vision for payment operations and monetization reporting upwards to C-Level and Board.
  • Successfully deliver payment products from idealization, development, GTM and increased monetization.
  • Developed and implemented embedded payment products bringing 48% increase in top line revenue.
  • Extensive consulting and strategic leadership across the full payment ecosystem; Payment Processors, Gateways, POS, ISOs, ISVs, Card Networks, PayFac and ecommerce.  
  • Oversaw technical integrations with over 60 fintech and payment companies including; PayPal, Auth Net, World Pay, Global Pay, TSYS, Fiserv, Ayden, Elavon, Stripe, Square, Bolt, Brex, Klarna, Affirm, and many more.
  • Created $800K in revenue building mobile and digital payment products while owning the P&L for $6.5B

Professional Experiences

Tilled Oct 2023 – Present

Payment Consultant

Providing Consultancy for Tilled, a SaaS payment service to become a registered Payfac and launch new payment products.

  • Delivered new payment products that brought an increase in revenue and new market expansion.
  • Negotiating with sponsor banks and processors to achieve superior pricing model and contractual agreements.
  • Increased merchant acquisition, acceptance and purchaser conversion rates through innovation.
  • Facilitated an increase in top line revenue and significant business growth by executing a successful Payfac registration plan in 30 days.
  • Provided C-level insights and presentations on payment strategy, leading to reduction in processing.
  • time and increase in payment accuracy.
  • Developed payment product strategy and roadmaps resulting in an increase in market reach and reduction in time-to-market, boosting company’s competitive edge.
  • Reduced fraud liability by 48% through establishing new underwriting and risk management standards and
  • processes, resulting in increased profitability

Community Brands Mar 2023 – Oct 2023

SVP Payments

Created a 3-year payment product strategy that increased revenue for a multi-billion SaaS provider of non-profit and event management services.

  • Delivered payment innovations, alternative payments, QR payments and increased conversion rates.
  • Increased revenue by 25% within 5 months through monetization, optimization, efficiencies, and creation of new payment products.
  • Set the payment operations vision, mission, and execution strategy reporting to the Board.
  • Oversight of Payment Sales, Risk, Underwriting, Customer Support, Partnerships and Operational Teams.
  • Managed payment processor pricing models and contract negotiations bringing additional monetization by 40%.

North American Bancard Jul 2021 – Feb 2023

VP Product – Payments

Payment processor, gateway and government ecommerce provider with multiple payment products and solutions.

  • Created ISV partner program in 6 months, increasing revenue 43% with integrated payments products utilizing APIs and supported by an award winning Developer Portal.
  • Increased merchant acquisition by 30% through introduction of new payment products.
  • Defined scope, roadmap, GTM activities for Invoice Billing, QR codes & Text2Pay, resulting in 20% increase in revenue.
  • Oversaw B2B solutions, Real Time Payments, NACHA, ApplePay, GooglePay, and Card Mandate regulations.

Payment Buff Jan 2019 – Jul 2021

Payment Consultant/Founder

Provided payment consultancy for banking, ecommerce, SaaS based companies, Payfac, e-commerce and processors.

  • Negotiated commercial agreements, relationship management of 60 payment partnerships and product development.
  • Presented payment strategies to C-Level, securing 5 new consulting contracts, and increasing revenue by 40%.
  • Oversaw integrations with technology integrators, POS, and ISVs with adherence to federal, state, and local regulations: GDPR, PSD2, PCI, and card network mandates.

Yapstone 2016 – 2019

Sr Director – Payment Partnerships

Ecommerce marketplace for vacation and rental property markets. The main clients are VROB, Vacasa, RealPage and Expedia.

  • Managed the company’s $600 million-dollar clients VRBO and Expedia reporting to the board.
  • Conducted market analysis, defined use cases, and set technical roadmap for improved payment process flows and enhanced user experience.
  • Formulated the strategy and led the product roadmaps for new markets, clients, and partnerships.

Visa 2013 – 2016

Sr Product Manager

Led strategic direction and delivered numerous elements of Visa Checkout, CyberSource, and products resulting in a 20% increase in merchant adoption.

  • Defined vision, undertook analysis, created the roadmap and built payment products for the unbanked market and Peer2Peer payment solutions.
  • Implemented frictionless checkout experience, resulting in an increase in completed transactions and a 10% decrease in customer complaints.

HP 2010 – 2013

Sr Product Owner

Streamlined the checkout process, reduced cart abandonment rates by 10% and increased online sales and revenue.

Benniston International Consulting 1996 – 2010

Payment Consultant

Consulted on payment strategy, product development, PMO creation and agile project management across multiple countries and industries such as HP, Intel, Compac, Cisco, LogicaCMG, British Telecom and Scottish Enterprise

Education and Certification

Six Sigma Green Belt2016
Certified Scrum Master2012
Member of Association of Project Managers2003
Prince2 – European equilivant to PMI2001
MA in Economics – University of Glasgow1999